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Return Policy

Cancellation

We accept cancellation of orders before the product is shipped or produced. If you haven't received the shipping notification, you can cancel or modify this order by contacting our customer service by email. Our customer service will help you cancel or modify the order within 24H after receiving your email. If the order is cancelled, you will get a full refund.

If you have received the shipping notification, please note that we CANNOT cancel orders anymore, we only try our best to intercept or modify the order information in a same shipping country, but we cant make sure it will be successful. If we intercept or modify successfully, our company will take the charge of the shipping fees. If your package to arrive and you may either keep it or contact us to return for a refund.


Exchanges and Returns

We support the returns and exchange, if there are quality problems with the products sold, the customer has the right to apply for returns or exchange within 30 days after the delivery of the products. Please first contact us and get our written approval before sending any item back. Any product returned without acceptance will not be refunded.

Acceptance time for return and exchange30 days upon arrival; Shipping cost will be borne by customer for personal reasons like dislike( Not product quality issues); We will offer full refund or exchange if major defective on products and shipping cost is all born by us; Our warranty policy will be in effect upon the receipt of goods.

Cut to size items and special orders may not be returned unless it has been determined to be provided in error by Our Company. If the returned goods affect the second sale, our company will be appropriate to charge fees and packaging fees.


How to operate?

Before returning your product for warranty or refund, please contact us at support@bezior.com. In order to process your request, we may need you to provide the following information:

Your order number;

your tracking number;

Your bill address ;


Warm reminder


Bezior returns and exchange policy only applies to original consumers who purchased from Bezior authorized resellers. Non-original consumers (like second-hand owners) do not enjoy Bezior returns and exchange policy services.

If consumers modify the parts themselves, the bicycles return and refund policy will automatically become invalid.

During the warranty period, the product has a major quality problem, which affects the normal riding of the bicycle. We will return the goods and refund; if there are minor defects, we will give appropriate compensation and provide replacement parts.